(National Deliveries)

Deliveries may be delayed subject to stock availability and freshness. Transit times may vary for remote areas. Due to courier costs our flat shipping rate only applies to orders up to 2kg in weight. If additional courier costs are required we will contact you and always allow you to refund your order in full if you prefer.

Out of stock policy
On the occasion that a product is out of stock (but wasn’t listed as such online), we will contact you to see if you wish to hold the order until it arrives, or receive a refund for that particular item. We are unable to split deliveries unless you wish to pay for a second delivery fee.

Backorders

We do not take backorders for products that are listed as out of stock. We apologize for any inconvenience, but encourage you to contact us to find out when we are expecting the item back in store, or for advice on alternative products.

Returns and refunds

We endeavour to provide you with the highest quality goods available. If you find that your goods were damaged in transit, please contact us immediately so we can assess the situation. If warranted, we will provide you with a refund up to the purchase price of the damaged goods. We may organise for the return of goods before the refund is approved. Notification of damaged goods or refund requests must be made no more than 24 hours after the goods have been received by you, and be accompanied by a photo.